FAQ

Ordering & Turnaround Time

What’s your typical turnaround time

Our typical turnaround time is 7–10 business days after artwork approval and payment. During the holidays, production runs 10–14 business days. We recommend placing your orders early in the fall to guarantee on-time delivery.

How do I place an order?

It's easy! Give us a call, send an email, stop in to our store or order online! We help you through the whole process in 5 easy steps.

Step 1: Brainstorming with your salesperson regarding products and artwork. What are your goals for your order? Marketing, uniforms, identifiying people at an event, and more.

Step 2: Apparel chosen, decoration method decided, and artwork submitted.

Step 3: Artwork sent back to you for approval.

Step 4: Artwork approved.

Step 5: Production completed, and the order is ready for pick up or shipped out.

How is custom apparel pricing calculated?

Pricing depends on a few things: how many pieces, garment style, number of colors, and print locations. The more you order, the better the price per piece.

What forms of payment do you accept?

We accept all credit cards, Apple Pay, Google Pay, ACH, checks, and approved purchase orders. Believe it or not we still take cash too.

Do you require a deposit?

For orders over $250, we take a 50% deposit to start and the balance paid upon pickup or before shipping. For orders under $250, we require full payment up front.

Artwork

What artwork files should I send?

The cleaner the file, the cleaner the print. Vector files (AI, PDF, EPS) are best. We can also work with high-res PNG, PSD, or TIFF at 300 DPI.

Can you help if my artwork isn’t print-ready?

Absolutely! We can do anything from a basic clean up to more complex redraws, or logo design. We charge a one-time artwork setup fee, and we will let you know what we estimate up front.

Will I see a proof before printing?

Sure will! First, we will send you a digital mockup showing placement, size, and colors. This is your time to make any changes or adjustments. Nothing goes to press until you say “yes.” For embroidery, we will do a sample sew out of your logo on scrap fabric for your approval as well.

Apparel

There are so many apparel options to choose from, where do I start?

Our favorite way to help you get started is by stopping into our showroom at 1708 N. Michigan Ave., Saginaw, MI 48602. We keep samples of our most popular items in different sizes and colors so you can touch, feel, and try things on before making your choice. Another option is to check out the "best sellers" tab in our online catelog.

How do I choose sizes for a group order?

We’ve got size charts for every brand. Need to be extra sure? Order a couple samples first. As long as you are able to bring back the samples in 2 weeks, we can return them to our supplier at no extra charge. Pro tip: when you place the final order, if your budget allows, order a few extras—you’ll thank yourself later.

Shipping & Pick Up

Do you ship orders?

Sure do! We ship using UPS with tracking, and pricing is based on the estimated weights of garments chosen, and based on zip-code. The great thing about UPS, is that shipping Ground anywhere in Michigan is just a one-day ship. So save yourself the money, and just select ground upon ship-out if you're local.

Also local pickup is always FREE!

Do you offer curbside pickup?

Yup! Maybe your eating a quick lunch, it's raining, or you don't want to take your kids out of their carseats. No sweat, call us at 989-752-3618, we will be happy to bring your order to your car.

FAQ